TERMS AND CONDITIONS
All bookings are final and cannot be cancelled within 72 hours of the appointment. Under extreme weather conditions, or if HelloTrailer.com feels it's unsafe to work, appointments are subject to being postponed until a later date and time, and all customers will receive notification if this is to occur.
It is YOUR (the customer) responsibility to fully read these terms and conditions and abide by them.
WE DO NOT CONTROL THE WASTE DISPOSAL FEES. THE CVRD SETS THE PRICES AND RULES.
Charges for depositing solid waste, controlled wastes and recyclable materials at the disposal facility as of October 1, 2017. https://www.cswm.ca/garbage/fees-charges
IT IS YOUR RESPONSIBILITY TO ASK OUR STAFF IF YOU ARE UNSURE WHAT IS ALLOWED AND NOT.
DO NOT MIX YOUR LOADS WITH RECYCLABLE MATERIALS. THAT INCLUDES DRYWALL!
YOU WILL INCUR HIGHER FEES UP TO $0.45/KG FOR THE ENTIRE BIN!
Terms & Conditions: www.hellotrailer.com/rules
1. Credit card is auto charged
2. Recyclables must be sorted to avoid $395/t. Sorting is not guaranteed. Make it easy & not too heavy/much. Put recyclables by bin door or small light pieces on top. No junk can fall out when door opens. $49/15min.
3. Bin mixed with recyclables: $395/t. If rejected extra $165/hr apply (Courtenay dump)
4. Level loads only
5. 3,000kg max (roofing 2,500kg max)
6. Extra day: $15/day. Max 10 days or pay for another bin rental
7. Access, processing & admin: $9.85/bin
RECYCLABLES- must be sorted to avoid $395/t
1. Metals (if more than 10% it might not get sorted by us or you need another bin to avoid higher dump fees)
2. Refrigerators, appliances etc
3. Drywall cannot be mixed with other junk. Drywall (must be date stamped 1990 or newer). Older drywall or if no date stamp is seen, you must have an asbestos test. Only fill the bin 1/2 full if you have drywall. Do not mix ANY drywall into bin!
5. Dirt, gravel, tile, concrete (if >300kg use own bin. 2,000kg max)
6. Tires (>4)
- Paints including oil based paints
- Adhesives: Epoxy, glues, sealers and other adhesives
- Asbestos: Drywall must be tested
- Contaminated Absorbents and Soils
- Fuel, oils, chemicals and other auto and industrial items
- Liquid Chemicals
- Oil based paints, thinners, lacquers
- Industrial waste like drums
- Medical and hazardous waste (including animals)
If you have any further questions about what is or is not allowed in a dumpster, give us a call at 1-800-985-1246 and a team member will help you determine the right way to dispose of them.
JUNK REMOVAL, OWNERSHIP AND TRANSFER OF PROPERTY:
You, the customer, agree you are the sole owner of any items that is taken away by us. Except for Moving/Transport, you hereby transfer the ownership to us and agree any items will be handled 100% in our sole discretion.
Bin: (12x7ft) max weight=6,600 lbs (3000kg). If higher you will be charged extra bin rental charges and/or bin will NOT be taken away and left on your location and charged extra at standard rates. Flat, level loads only as high as the bin sides.
You are responsible for loading the trailer/bin in a safe manner ready for transport. We secure the load. We allow 10 min drop off and pickup. Extra charges occur if we have to re-pack the trailer/bin solely determined by us.
You agree we are not liable for any damages caused to any property including driveways. No guarantees given whatsoever. Use our services at own risk.
RATES & PAYMENT:
FULL SERVICE JUNK REMOVAL: $65/hour per person or as estimated. Supervisor charged at $95/hr.
BIN = $129 due on or before drop off - includes pickup & 3-day rental. $5/day is charged extra. Fuel surcharge may apply outside city limits.
WASTE DISPOSAL FEES:
Added extra as per the CVRD rates. Additional recycling & sorting fees will apply as we must separate recyclable items. Extra charges are charged at $45 per 15 min intervals. For you to save money, you must sort your waste as per our instructions (e.g. metals, cardboard, paint etc…) or you will be charged much higher waste disposal fees as high as $0.45 per kg for the entire load plus labour fees at standard hourly rates.
Example 1) - You decide not to sort anything.
It is impossible for us to sort a full bin of mixed waste or if it's really unsafe. Your entire load is now charged at $450/tonne (incl. our fees).
Example 2) - You decide to sort to the best of your ability.
If we can access recyclable materials easily, your load will go at $130/tonne (plus our fees). 1,000kg of normal waste will cost around $195.
This is a $255 savings over other bin rental companies!
SORTING AND SEPARATING RECYCLABLE ITEMS:
All junk must be sorted at the landfill. We charge $45 per 15 minute intervals and it applies to any sorting our staff has to do. In addition, some recyclable items such as cardboard, paints, rock, cement, tires, electronics and metals will have additional flat rate fees. For example cardboard, metals, tires, electronics etc... has an additional $15 flat fee.
For example: If the staff at the CVRD landfill tell us to cut timber boards to 6ft or under, we must comply and extra charges will occur for you.
FUEL AND ENVIRONMENTAL SURCHARGE:
We have made investments in cleaner technologies, such as fuel efficient trucks, reducing our overall impact on the environment; however, fuel prices and environmental compliance-related costs are something we cannot control. The Fuel Surcharge allows us to recover the cost of diesel, natural gas and other hydrocarbon based fuels and products that we use in our overall business above a baseline cost. The fuel surcharge is $11/bin and only helps us recover a small portion of fuel used. This charge helps us to keep up with the changing costs of diesel, natural gas and other hydrocarbon based fuels and products, and allows us to achieve the operating margin needed to maintain the high level of service that customers expect. Fuel surcharges are common in the transportation industry and are charged by other waste haulers, trucking companies and airline carriers.
The Environmental Charge is $9/bin excluding taxes. The Environmental Charge is intended to cover our overall enterprise-wide costs to operate in a safe and environmentally responsible manner and to achieve an acceptable operating margin. Such environmental costs include, among other things, operating materials, engineering, testing and maintenance, disposal of used equipment, tires, batteries, oils and fluids and the monitoring and management of vehicle emissions. The Environmental Charge percentage will not fluctuate each month; however, the percentage may be changed periodically, at our discretion, if there is a business determination that warrants a change.
No change is given. We will estimate the waste disposal fees in our sole discretion and payment is required before we leave. Materials used on site (bags etc...) will be charged extra. No refunds given. For work exceeding $1,000 we require a 50% deposit upfront.
Hazardous work $120/hr per person. Loads containing prohibited waste or loads containing more than 10 per cent recyclables will be charged at the rates below plus all costs associated with any special handling.
You are 100% liable and responsible for the safety and safe handling of the trailer/bin and yourself and other people. That includes damages, theft, vandalism and any other act of misuse.
FAILURE TO PAY:
You agree we are allowed to return to the location of pick up and dump another load of junk back. You agree it can be any sort of junk that we give back, dumped at any place at whatever weight. It will also result in legal action and penalties.
NOT ALLOWED - HAZARDOUS WASTE/MATERIALS:
No hazardous waste allowed unless prior approval. It may include; motor oils, oil products, adhesives, glue, roof products, boats, cars, engines, rocks, cement, gravel, rocks, asphalt/Fiberglas shingles, needles, drugs, gases, oils, adhesives, bio-waste, chemicals, poison, drywall (without prior approval) and other harmful products. Fees increase to $60 per 15min intervals per person plus dump fees and penalties apply if found and can be as high as $0.55 per kg for the entire load plus labour fees at standard hourly rates. Junk will also be returned and dumped at your location.